Shipping policy

Free Worldwide Shipping on All Orders

We ship directly from our warehouse in Shenzhen, China via tracked air small packet — a fast, reliable, and fully traceable delivery method designed for lithium battery products.

🌍 Where We Ship

We deliver to 40+ countries and regions, including all major markets:

Shipping Destinations
Region Countries
North America United States, Canada
Europe UK, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Sweden, Poland, Czech Republic, Denmark, Finland, Ireland, Portugal, Hungary, Slovakia, Slovenia, Greece
Asia Pacific Australia, Japan, New Zealand

If your country is not listed, contact us at sales@starnovo.com — we will check availability.

🚚 How It Works

  1. You place an order — we verify and pack your battery with terminal insulation and DG-safe packaging.
  2. We dispatch within 1–3 business days via tracked air small packet.
  3. You receive a tracking number by email — fully traceable from Shenzhen to your door.
  4. Delivery — handed over to your local postal service (USPS, Royal Mail, La Poste, Deutsche Post, Australia Post, etc.) for final mile.

⏱ Estimated Delivery Time

Delivery Estimates
Destination Typical Transit Time
United States & Canada 10–14 business days
Europe (major countries) 10–14 business days
Australia & New Zealand 10–14 business days
Japan 7–10 business days
Other regions 10–20 business days

Processing time: 1–3 business days for order verification, DG packing, and customs documentation.

Free shipping applies to all countries listed above. No hidden fees.

🔋 Important: Lithium Battery Shipping Notice

Because our products contain lithium-ion batteries, they are classified as Class 9 dangerous goods for transport. Here's what you need to know:

  • ✅ All shipments comply with IATA / ICAO / ADR regulations for safe transport of lithium batteries.
  • ✅ Batteries are packed with short-circuit protection (terminal insulation, individual wrapping).
  • ✅ Full tracking number provided via email after dispatch.
  • ❌ Cannot ship to P.O. Boxes, APO/FPO addresses, or certain remote islands. Please provide a physical street address.
  • ❌ International buyers from EU are responsible for any customs duties, VAT, or brokerage fees imposed by their country. A €3 import handling fee (IOSS/VAT prepayment) is included in the shipping rate shown at checkout. No additional charges will be collected upon delivery.
  • ❌ Opened or installed batteries cannot be returned for safety reasons (see our Refund Policy).

📦 What You Will Receive

  • 1 x Replacement battery
  • Tracking number via email
  • 12-month warranty

🔄 Lost or Delayed Packages

  • No tracking update for 15+ business days — we will reship or issue a full refund.
  • Wrong item received — contact us within 7 days for a replacement.
  • Returned due to incorrect address — re-shipment at cost or refund minus outbound shipping.